Terms & Conditions

Dr. Passi’s Clinic  certainly provides the services in partnership with its précised agents, associates, affiliates, representatives or other third parties. Given below are the terms and conditions:

1. Nature and applicability of term and condition

Please carefully read and go through these terms and conditions and the privacy policy available at our own website before you decide to precisely access the webpage or app or avail certain services made available by us. These terms and the privacy policy though together constitute a kind of legal agreement between you and Dr. Passi’s Clinic  in connection with your visit to our websites and your use or visit to the services.

The agreement generally applies to you whether you are –

    1. A patient, his/her representatives/ friend or affiliates/ attendant/ relative; or
    2. A user or visitor of the website, webpage or our app.

This agreement generally applies to all the services made available by Dr. Passi’s Clinic  on the webpage or app.

The services might certainly change from regular interval or time to time, at the sole discretion of Dr. Passi’s Clinic , and the agreement will also apply to your visit to and your use of the website, webpage or our app to avail the given set of services provided by us, as well as to all information provided by you on the webpage or our app at any given time.

This agreement defines the terms and conditions under which you are allowed to use the webpage and app and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the agreement, feel free to contact us at our webpage.

We reserve the right to modify or terminate any portion of the agreement for any reason and at any time.

You should read the agreement at regular intervals. Your use of the app or webpage following any such modification constitutes your agreement to follow and be bound by the agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this webpage or to particular service are also considered as part of the agreement.

You acknowledge that you will be bound by this agreement for availing any of the services offered by us. If you do not agree with any part of the agreement, please do not use the webpage or avail any services.

2. Conditions of Use

You must be 18 years of age or older to register, use the services, or visit or use the webpage in any manner. By registering, visiting and using the webpage or accepting this agreement, you represent and warrant to Dr. Passi’s Clinic  that you are 18 years of age or older, and that you have the right, authority and capacity to use the webpage and the services available through the webpage, and agree to and abide by this agreement.

3. End-user account and data privacy

The terms “personal information” and “sensitive personal data or information” are defined under the SPI rules, and are reproduced in the privacy policy.

Dr. Passi’s Clinic  and its partners may by the services, collect information relating to the devices through which you access the webpage, location from which you access and anonymous data of your usage. The collected information will be used only for improving the quality of the services and to build new services.

The webpage and app allow Dr. Passi’s Clinic  and its partners to have access to users’ personal email or phone number, for the purpose of communication and analytics.

Dr. Passi’s Clinic  and its partners shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data or information supplied by the user to Dr. Passi’s Clinic  or to any other person acting on behalf of Dr. Passi’s Clinic  or its partners.

The user is responsible for maintaining the confidentiality of the user’s account access information and password, if the user is registered on the webpage or app. The user shall be responsible for all usage of the user’s account and password, whether or not authorized by the user. The user shall immediately notify Dr. Passi’s Clinic  of any actual or suspected unauthorized use of the user’s account or password. Although Dr. Passi’s Clinic  will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Dr. Passi’s Clinic  or others due to such unauthorized use.

If a user provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Dr. Passi’s Clinic  has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Dr. Passi’s Clinic  has the right to discontinue the services to the user at its sole discretion.

It is your responsibility to keep your correct mobile number and email id updated in the webpage or app. All reminders and notifications will be sent to the account associated with this mobile number and/or email id. Every time you change any contact information (mobile or email), we will send a confirmation. Dr. Passi’s Clinic  is not responsible for any loss or inconvenience caused due to your non-updation of your contact details

Dr. Passi’s Clinic  and its partners may use such information collected from the users from time to time for the purposes of debugging customer support related issues.

Dr. Passi’s Clinic  may now or in the future provide services where you may be able to converse with Dr. Passi’s Clinic , its authorized representatives, its doctors or similar stakeholders via online chat, text messages, video call or voice call. When you choose this option, the records of such conversations, calls or exchanges may be recorded and stored in Dr. Passi’s Clinic ’s or its partners servers. Such records are dealt with only in accordance with the terms of the privacy policy. Dr. Passi’s Clinic  and its partners accept no liability if you choose to use such a facility to interact with doctors or clinicians or if the facility is not used in accordance with the foregoing.

Information available in your health account is of two types:

  • Patient-created: information generated and uploaded by you.
  • Passi’s Clinic -created: information generated by your consuming a medical service in a Dr. Passi’s Clinic hospital like consult, diagnostic test, admission, etc.

Any Dr. Passi’s Clinic -created information is provided on an as-is basis and Dr. Passi’s Clinic  makes no representation in connection therewith.

The accuracy, adequacy, reliability and liability of any patient-created information generated or created by a user is the sole responsibility of the user. You fully indemnify and hold harmless Dr. Passi’s Clinic  and its partners with respect to any inaccuracies, inadequacy, error, loss, problem, liability or any other issue arising out of any patient-created information entered or accessed by the you or on your behalf on the webpage or app.

The personal health record facility is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, Dr. Passi’s Clinic  or its partners are not liable for any interruption that may be caused to your access of the services.

Any health-related reminder or notification service (like medication reminder, appointment reminder, etc.) That may form part of the services is only a supplementary way of notifying or reminding you of actions to take related to your health. Dr. Passi’s Clinic  is not liable if for any reason a reminder or notification is not delivered to you or are delivered late or delivered incorrectly, despite its best efforts or if your health is impacted negatively due to the same.

4. Listing content and disseminating information

Dr. Passi’s Clinic  collects, directly or indirectly, and displays on the webpage, relevant information regarding the profile and practice of the practitioners listed on the webpage, such as their specialisation, qualification, fees, location, visiting hours, and similar details. Dr. Passi’s Clinic  takes reasonable efforts to ensure that such information is updated at frequent intervals. Dr. Passi’s Clinic  cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.

The services provided by Dr. Passi’s Clinic  or any of its licensors or partners are provided on an “as is” and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Dr. Passi’s Clinic  and its partners do not provide or make any representation, warranty or guarantee, express or implied about the webpage, app or the services. Dr. Passi’s Clinic  and its partners do not guarantee the accuracy or completeness of any content or information provided by users on the webpage. To the fullest extent permitted by law, Dr. Passi’s Clinic  and its partners disclaim all liability arising out of the user’s use or reliance upon the webpage, app, the services, representations and warranties made by other users, the content or information provided by the users on the webpage, or any opinion or suggestion given or expressed by Dr. Passi’s Clinic  or its partners or any user in relation to any user or services provided by such user.

Dr. Passi’s Clinic  and its partners assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect user’s equipment on account of user’s access to, use of, or browsing the webpage or app or the downloading of any material, data, text, images, video content, or audio content from the webpage or app. If a user is dissatisfied with the webpage or app, user’s sole remedy is to discontinue using the webpage or app.

5. No doctor patient relationship not for emergency use

Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material that may be available on the website may be provided by individuals in the medical profession. The provision of such information does not create a licensed medical professional/patient relationship, between Dr. Passi’s Clinic  and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.

It is hereby expressly clarified that, the information that you obtain or receive from Dr. Passi’s Clinic , and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the webpage is for informational purposes only. In no event shall Dr. Passi’s Clinic  be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

The services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an user facing a medical emergency (either on your or a another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.

6. Content ownership and copyright conditions of access

The information that is collected by Dr. Passi’s Clinic  directly or indirectly from the users shall belong to Dr. Passi’s Clinic  and its partners. Copying of the copyrighted content published by Dr. Passi’s Clinic  or its partners on the webpage for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Dr. Passi’s Clinic  and its partners reserve their rights to take action under applicable law accordingly.

Dr. Passi’s Clinic  authorizes the user to view and access the content available on or from the webpage solely for ordering, receiving, delivering, sharing, storing and communicating only as per this agreement. The contents of the webpage, app, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the webpage, are the property of Dr. Passi’s Clinic  or its partners and are protected under copyright, trademark and other applicable laws. User shall not modify the Dr. Passi’s Clinic  content or reproduce, display, publicly perform, distribute, or otherwise use the Dr. Passi’s Clinic  content in any way for any public or commercial purpose or for personal gain.


Dr. Passi’s Clinic  reserves the right to suspend or terminate a user’s access to the webpage and the services with or without notice and to exercise any other remedy available under law where:

  • Such user breaches any terms and conditions of the agreement;
  • A third-party reports violation of any of its right as a result of your use of the services;
  • Passi’s Clinic is unable to verify or authenticate any information provide to Dr. Passi’s Clinic  by a user;
  • Passi’s Clinic has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such user; or
  • Passi’s Clinic believes in its sole discretion that user’s actions may cause legal liability for such user, other users or for Dr. Passi’s Clinic  or its partners or are contrary to the interests of the webpage.

Once temporarily suspended, indefinitely suspended or terminated, the user may not continue to use the webpage under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such user shall no longer have access to data, messages, files and other material kept on the webpage by such user. The user shall ensure that he/she/it has continuous backup of any medical services the user has rendered in order to comply with the user’s record keeping process and practices.

8. Disclaimer of warranties

All information available on the webpage or app, (the “information”) is provided on the condition that the user will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision for any loss or damage in reliance hereof. Dr. Passi’s Clinic  and its partners will not be responsible for the same. Further Dr. Passi’s Clinic  and its partners will not be responsible or liable in any manner for any data added, provided, stored or managed by the user including all personally identifiable information.

The information does not constitute an invitation or recommendation to take medical services from Dr. Passi’s Clinic  or its partners nor is such information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Dr. Passi’s Clinic  urges the users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other information.

All information on the webpage is provided to you “as is” without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Dr. Passi’s Clinic  or its partners be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party is subject to the terms and conditions of the legal notices contained therein.

9. Limitation of liability

The information available on the webpage or app could include inaccuracies or typographic errors. Dr. Passi’s Clinic  has endeavoured to ensure that all the information on the webpage is correct, but Dr. Passi’s Clinic  neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Dr. Passi’s Clinic  makes no warranty, express or implied, concerning the webpage or app and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the webpage.

10. Applicable law and dispute settlement

You agree that this agreement and any contractual obligation between the company and user will be governed by the laws of India.

Subject to the above paragraph above, the courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or in relation to this agreement, your use of the webpage or the services or the information to which it gives access.

11. Contact information grievance officer

If a user has any questions concerning the company, the webpage or app, this agreement, the services, or anything related to any of the foregoing, please write to us at reachus@Dr. Passi’s Clinic healthcaredotcom.

12. Severability

If any provision of the agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this agreement and the remainder of the agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.