For any sort of internet-based appointment services, no certain refund or cancellation will be applied. In case you wish to seek a refund of the advance paid by you because you do not agree with a modification to the Agreement, please write to Dr. Passi’s Clinic. We will look into the matter and reach out to you to help you in the best way possible.

Subjected to certain terms under respective clause being ‘Use of Services’ of this given agreement for all the home-based Services, Dr. Passi Clinic shall provide refund of any advance fees that is unexpended and paid by you if:

1. Dr. Passi Clinic is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by you, please write to Dr. Passi Clinic and it will process a refund of the unexpended amount provided internal investigation confirms the claim made by you.
2. If the patient cancels the booking before scheduled appointment time the refund will not be issued, if any.
3. In case of no show by the patient during the appointed time no refund will be generated.
4. If the doctors do not show up during the appointed time full automated refund will be issued.
5. If the patient does not show up during appointed time no refund will be issued.
6. If the consultation does not happen due to any special circumstance including technical issues, an option to request refund will be available to the patient for a period of 7 days but the issuance of full or part refund will be at the sole discretion of Dr. Passi Clinic.
7. If appointment / consultation is cancelled due to technical issues by the patient then no refund will be made.
8. All refunds will be subject to a transaction charge that will be deducted while making a refund.

In case You wish to seek a refund of the advance paid by You, please write to Dr. Passi’s Clinic. We will certainly try to process a refund of the unexpended amount at the discretion of Dr. Passi’s Clinic and the decision will be truly of Dr. Passi’s Clinic which may differ on a case-to-case basis.