Privacy Policy

This privacy policy explains how Dr. Passi’s clinic certainly collects, uses, shares and protects personal information about the upcoming or regular visitors or users of the services. Dr. Passi’s Clinic  created this privacy policy to demonstrate certain commitment to the protection of your privacy and your personal data or information. Your use of and access to the services is precisely subject to this given privacy policy and our terms and conditions of use.

By confirming that you are bound by the presented privacy policy, by using the services provided by us or by otherwise giving us your any personal information, you agree to the practices and policies normally outlined in this privacy policy and you hereby given all the consent to our collection, or certain use and sharing of your information as described in the stated privacy policy.

1. Collection of personal data or information

Generally, some of the services do require us to know who you are in order to best help you and meet your needs. When you access the provided services, we may ask you to voluntarily provide us with certain information that personally or legally identifies you or could be used to personally identify you through the data.Without any sort of prejudice to the generality of the above given statement, information collected by us from you may include (but is certainly not limited to) the following:

    1. Contact data (such as your email address and phone number);
    2. Demographic data
    3. Most data regarding your usage of the services and history of certain previous or ongoing appointments and other transactions made by or with you through some of the use of the services;
    4. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)
    5. Insurance data; and
    6. Other information that you might voluntarily choose to provide to us.

The information collected from you by Dr. Passi’s Clinic  may constitute ‘personal information’ or ‘sensitive personal data or information’ under the spi rules. Personal data or certain information is defined under the spi rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.

The spi rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:

    • Passcodes or any security pin;
    • Financial information such as bank accounts, credit and debit card details or other payment instrument details;
    • Physical, physiological and mental health condition;
    • Sexual orientation;
    • Medical records and history;
    • Biometric information;
    • Information received by body corporate under lawful contract or otherwise;
    • Visitor details as provided at the time of registration or thereafter; and

2. Privacy Statements

  1. A condition of each user’s use of and access to the services is their acceptance of the terms of use, which also involves acceptance of the terms of this privacy policy. Any user that does not agree with any provisions of the same has the option to discontinue the services provided by Dr. Passi’s Clinic.
  2. All the information provided to us by a user, including sensitive personal information, is voluntary. You understand that Dr. Passi’s Clinic , either itself or with its partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the spi rules, (a) for the purpose of providing you the services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our partners. Dr. Passi’s Clinic also reserves the right to use information provided by or about the user for the following purposes:
  • Publishing such data or information on the webpage.
  • Contacting users for offering new products or services.
  • Contacting users for taking product and service feedback.
  • Analysing software usage patterns for improving product design and utility.
  • Analysing anonymized information for commercial use.

You hereby consent to such use of such information by Dr. Passi’s Clinic and our partner

  • Collection of information which has been designated as ‘sensitive personal data or information’ under the spi rules requires your express consent. By affirming your assent to this privacy policy, you provide your consent to such collection as required under applicable law. Our services may be unavailable to you in the event such consent is not given.
  • Users’ personally identifiable information, which they choose to provide on the webpage or app is used to help the users describe/identify themselves. Other information that does not personally identify the users as an individual, is collected by Dr. Passi’s Clinic or our partners from users (such as, patterns of utilization described above) and is exclusively owned by Dr. Passi’s Clinic  or its partners. We or our partners may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties. In particular, we and our partners reserve with us the right to use anonymized user demographics information and anonymized user health information.
  • You are solely responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration.
  • Passi’s Clinic may require the user to pay with a credit card, debit card, net banking or other online payment mechanisms for services for which an amount(s) is/are payable. Dr. Passi’s Clinic  will collect such user’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation.

  • Due to the communications standards on the internet, when a user or or anyone who visits the webpage, we automatically receive the url of the site from which anyone visits. We also receive the internet protocol (ip) address of each user’s computer (or the proxy server a user used to access the world wide web), user’s computer/ device operating system and type of web browser the user is using, email patterns, as well as the name of user’s isp. This information is used to analyse overall trends to help Dr. Passi’s Clinic improve its service.The webpage may use cookies to store certain data (that is not sensitive personal data or information) that is used by us and our partners for the technical administration of the webpage, app, research and development, and for user administration. In the course of serving advertisements or optimizing services to its users, Dr. Passi’s Clinic may allow authorized third parties to place or recognize a unique cookie on the user’s browser. The cookies however, do not store any personal information of the user.

  • In order to have access to all the features and benefits on our webpage or app, a user must first create an account on our webpage or app. To create an account, a user is required to provide the following information, which such user recognizes and expressly acknowledges is personal information allowing others, including Dr. Passi’s Clinic , to identify the user: name, user id, email address, address, date of birth, gender, phone number and password chosen by the user.

  • This privacy policy applies to webpages, app and services that are owned and operated by Dr. Passi’s Clinic . We do not exercise control over the sites that may be displayed as search results or links from within the services. These other sites may place their own cookies or other files on the users’ computer, collect data or solicit personal information from the users, for which Dr. Passi’s Clinic is not responsible or liable. Dr. Passi’s Clinic  may periodically ask users to complete surveys asking about their experiences with features of the webpages, app nd services. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Dr. Passi’s Clinic  to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future evaluation and quality improvement activities.

  • Comments or questions sent to us using email or secure messaging forms will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

  • If you are using the webpages or app, with your permission, we will use the geolocation feature of your mobile device or same or similar feature of the device you are using to access the webpages. When you download and use the app, we automatically collect information on the type of device you use, operating system version, and the device identifier. Dr. Passi’s Clinic and our partners do not share your location information with other any third party. You may opt out of location-based services on your mobile phone by changing the relevant/ applicable setting at your device level.

  • Passi’s Clinic has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the user’s electronic devices through which the user avails the services, Dr. Passi’s Clinic  or its partners shall not be held liable for any loss whatsoever incurred by the user.
  • Passi’s Clinic ensures it and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of Dr. Passi’s Clinic ’s business. The reasonable security practices and procedures implemented by us include but are not limited to: encrypting data when it is on the move using industry standard practices, regularly changing production keys and password, secure access to all production servers, performing regular security updates on our servers and more.

  • Passi’s Clinic may also disclose or transfer end-users’ personal and other information a user provides, to a third party as part of reorganization or a sale of the assets of a Dr. Passi’s Clinic  division or company. Any third party to which Dr. Passi’s Clinic  transfers or sells its assets to will have the right to continue to use the personal and other information that users provide to us, in accordance with the terms of use.

3. Casual visitors Note:

  • No sensitive personal data or information is automatically collected by Dr. Passi’s Clinic from any casual visitors of this webpage, who are merely perusing the site.
  • Nevertheless, certain provisions of this privacy policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the webpage immediately.
  • If you, as a casual visitor, have browsed any page of this webpage prior to reading the privacy statements set out herein, and you do not agree with them, normally quitting the browser should ordinarily clear any temporary cookies installed by Dr. Passi’s Clinic . We, however, encourage you to use the “clear cookies” functionality of your browsers to ensure such clearing / deletion, as Dr. Passi’s Clinic cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the webpage.
  • You are not a casual visitor if you have willingly submitted any personal data or information to Dr. Passi’s Clinic through any means, including email, post or through the registration process on the webpage or app. All such visitors will be deemed to be, and will be treated as, users for the purposes of this privacy policy, and in which case, all the statements in this privacy policy apply to such persons.

4. Confidentiality and security

  • Your personal information is maintained by Dr. Passi’s Clinic in electronic form on its or its employees and partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Dr. Passi’s Clinic ’s business.
  • No administrator at Dr. Passi’s Clinic will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the webpage when finished. Dr. Passi’s Clinic  and its partners do not undertake any liability for any unauthorized use of your account and password.
  • Passi’s Clinic makes all user information accessible to its employees only on a need-to-know basis.
  • Part of the functionality of the services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. Dr. Passi’s Clinic may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
  • Notwithstanding the above, Dr. Passi’s Clinic is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Dr. Passi’s Clinic  and its partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Dr. Passi’s Clinic  and its partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user etc.

5. Change to privacy policy

Dr. Passi’s Clinic  may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Dr. Passi’s Clinic  treats user’s personally identifiable information, or in the privacy policy itself, Dr. Passi’s Clinic  will display a notice on the webpage or send users an email, as provided for above, so that you may review the changed terms prior to continuing to use the services. If a user uses the services or accesses the webpage or uses the app after a notice of changes has been sent to such user or published on the webpage, such user hereby provides his/her/its consent to the changed terms.

6. Children's and minor's privacy

Dr. Passi’s Clinic  strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Dr. Passi’s Clinic  webpage, app and services are not intended for use by minors, Dr. Passi’s Clinic  respects the privacy of minors who may inadvertently use the internet or the mobile application.

7. Consent to this policy

You acknowledge that this privacy policy is a part of the terms of use of the webpage and the other services, and you unconditionally agree that becoming a user of the webpage, the app and its services signifies your assent to this privacy policy. Your visit to the webpage, use of the app and use of the services is subject to this privacy policy and the terms of use.